![]() ![]() ![]() ![]() ![]() With a follow-up, you can ensure that the problem is resolved correctly. When you respond to a customer inquiry, you should follow up to check on the status of the problem. Copy to clipboard Customer follow-up emails – Frequently asked questions Why is follow-up important in customer service? And as always, if you have any questions or come across any issues, please let us know, we’re here to help. Thank you for your patience and understanding. In this blog post, we published a full explanation of what went wrong, what we did to recover, and what we’ll do to prevent this from happening in the future: link to a blog post. To ensure this doesn’t happen again we’re working on multiple improvements to our. We’d like to apologize once again for any inconvenience this may have caused. As you may already be aware, earlier this week some of our customers have encountered an issue with Our engineering team was able to resolve it approximately 2 hours after the initial report. ![]()
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